3-Day Refund Policy

DREAMTRAIL TECH LLC, Last updated August 08, 2024

At AI Transcription, we prioritize customer satisfaction above all else. That's why we offer a customer-friendly 3-day refund policy on all our Contracts.

To ensure a smooth and hassle-free refund process, we kindly ask you to take note of the following eligibility criteria:

• The refund request must be made within three (3) days of the original Contract purchase.
• Within this period, usage for each product should not exceed the specified limits: 60 minutes for transcription.

Please be aware of the following additional details:

• Refunds are not automatically processed. If you wish to opt out of our services and request a refund, please reach out to us within three days of account termination.
• By default, account cancellations are scheduled to take effect at the end of your billing cycle.
• We regret that we cannot offer refunds for any usage that falls outside of our 3-day refund policy. It is essential to communicate your refund request within this timeframe.
• Please note that refunds are not available if you have utilized your account within the same calendar month as your refund request unless it falls within the 3-day money-back guarantee period. To avoid any future subscription charges, we strongly recommend canceling your account promptly.
• Please note that refunds only apply to your current subscription. We do not provide refunds for previous months' charges or any additional costs incurred on your account.

How to Request a Refund from AI Transcription & Real-time Speech to Text?

• Send an email to [email protected]
• Explain that you would like to cancel your subscription and request a refund
• Wait for the refund

Our support team aims to respond to all refund requests within 2 business days at most. We'll do our best to address your situation promptly and fairly. Your patience during the process is greatly appreciated.